Donation & Refund Policy

This template is a starting point, not legal or tax advice. Confirm the exact refund window, 80G eligibility, and gateway terms with your accountant and payment provider before publishing, and fill in every [bracketed] placeholder.

1. Nature of donations

Donations made to SAHYOG are voluntary contributions in support of our programmes in child development, education, healthcare, Thalassemia & IDDM support, and environmental awareness. As with most charitable giving, donations are generally non-refundable once processed, except in the limited circumstances described below.

2. Receipts & tax exemption

A donation acknowledgement will be sent to the email address provided at the time of donation, usually within [X business days].
If SAHYOG holds valid 80G registration at the time of your donation, an 80G receipt will be issued to enable tax deduction under the Income Tax Act, subject to the rules in force at that time.
Please ensure your name, PAN, and address are entered correctly at the time of donation, as receipts are issued based on the details you provide.

3. Refund requests

If you made a donation in error (for example, an incorrect amount or an accidental duplicate payment), please contact us within [X days] of the transaction at contact@sahyog.org.in with your transaction reference. Genuine errors will be reviewed and, where confirmed, refunded to the original payment method within [X business days]. Refunds are not available once a donation has been formally acknowledged and allocated to a programme, except at SAHYOG's discretion.

4. Failed or duplicate transactions

If an amount was debited from your account but the donation was not confirmed on our website, please do not attempt the payment again immediately. Contact us with your bank/UPI reference number, and we will verify the transaction and either confirm your donation or arrange a reversal through the payment gateway.

5. Recurring donations

If you have set up a recurring (monthly/annual) donation, you may cancel future instalments at any time by contacting us or through the payment gateway's subscription management tool, if available. Cancelling a recurring donation does not entitle you to a refund of instalments already processed.

6. Payment gateway

All online donations are processed through a third-party payment gateway. Refunds, where approved, are issued to the original payment method and may take additional time to reflect, depending on your bank or payment provider's own processing timelines.

7. Contact us

For any questions about a donation, receipt, or refund, please write to contact@sahyog.org.in with your transaction reference, or reach us at [+91 XXXXX XXXXX].